Shipping & Returns Information
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United Kingdom |
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European Union We add duties and taxes to your order at checkout so there are no surprises when your package arrives. FedEx Carrier - from €12.00 |
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North America & other destinations FedEx Express - from $22.00 |
RETURNS OR EXCHANGES
Ordered something and changed your mind? Most of our items can be returned or exchanged within 30 days if in a resalable condition.
The returns process can be started at fetters.co.uk/returns
Return label generation is available with Evri & Royal Mail for UK customers for a small fee. Intentional customer should use our portal to book a return before using any insured local carrier to return good to the UK.
EU & International Returns
We regret we are unable to refund any duties and taxes paid at time of ordering as these are directly filed with you local tax authority via FedEx or UPS. Please contact you local tax authority for any options to refunded taxes on your order returns.
DISCREET PACKAGING
Your order will be shipped in plain discreet padded envelopes or boxes using the required amount of padding and protection.