Customer Service
Our friendly support team are here to help you with any order issues or product questions. Check out our FAQs or message our team.
Support is available Mon-Fri (9am-5pm BST) excluding public holidays.
Frequently asked questions
eturns or exchanges can be accepted up to 30 days after receipt of your goods.
You can book a return please at fetters.co.uk/returns.
To help with processing your return, please include your original packing slip. Refunds are usually completed within 2 - 5 working days.
UK Returns
Prepaid shipping labels with either Collect+ or Royal Mail are provided. Return shipping costs £4 and is deducted once your items arrive at our warehouse.
International Returns
A return address will be provided once booked on our system. You should return your package using a tracked and insured international service. Please indicate the items enclosed are returned merchandise for customs declarations.
We don't currently provide free outbound shipping for non-UK exchanges. We'll be in touch with a payment link if this is required.
Please note: we are unable to refund or exchange returned items that are lost in the post. It's recommended you return using a tracked or insured delivery service.
We are also unable to process returns or exchanges for insertables, personal lubes or bespoke/made-to-order items.
Our customers privacy is very important to us and so we make sure all orders are sent in un-branded plain packaging or boxes.
Items sent via Royal Mail or courier have a small return address as standard, however, this excludes our company name.
For EU & UK orders we'll add EU taxes and duties so they're prepaid for arrival. For orders in other countries you may be liable for local taxes and duties on arrival.